We're hiring

Build AI that empowers
every agent

We believe contact centres are here to stay. The future will be human-centric, AI-driven and complex - and we're working side-by-side with our customers to shape it.

Who we are

Our core principles

01 - Our conviction

Contact centres aren't going anywhere

We're working with our customers to define what contact centres look like in an AI-driven world. Not replacing the human element - but augmenting it. The future is more complex, not less and we're building the tools to meet it.

Rizal - Contact Centre Outlook
Industry trajectory
17M+
Contact centre agents worldwide
75%
Of customers still prefer interacting with a human over automation
$352B
Global market value in 2024
$500B
Projected global market value by 2030
02 - Our approach

Complexity is the work

No two contact centres are the same. They're situated all over the globe, spanning different sectors, lines of business, systems and processes. We don't ask our customers to fit a template - we embrace the full picture.

Rizal - Customer Environment Map
Sectors we operate across
🏦
Financial
🏥
Healthcare
📦
Retail
✈️
Travel
⚡
Utilities
🌐
Telco
Complexity dimensions
Systems Geography Languages Processes Lines of business Culture Regulation Technology
03 - Our way of working

We show up where it matters

We meet our customers where they are - both as AI partners navigating an uncertain future together, and literally. We spend time on-site, in their offices, on their floors, understanding the real problems before proposing any solutions.

Rizal - Site Visit Log
On-site · Durban, South Africa
Tue, 3 Mar 2026
🚗
08:30
Arrived on-site
Contact Centre - Floor 3
🎧
09:15
Live call observation
Shadowing 4 agents across inbound queues
🗺️
11:00
Process mapping session
Documenting escalation paths & CRM workflows
💡
14:30
Discovery readout
Findings presented to ops & training leads
Field note: Agents spending avg. 3.2 mins on post-call wrap-up. Primary bottleneck is manual CRM entry - strong case for simulation training on system navigation.
Open roles

Come build with us

We're a small, focused team working on real problems with real customers. If that sounds like your kind of work, read on.

● Engineering
Full Stack
Software Engineer
Help us build across the entire platform
🌍
Remote-first, with on-site visits
🕐
Full-time
🌱
Early-stage, high-impact
Apply for this role →
Send your CV to careers@rizal.co
The role
We're hiring a Full Stack Software Engineer to help us build across the platform - from infrastructure through to UI - solving real-world problems for contact centre teams.

This is a hands-on role for someone who enjoys turning messy, real user challenges into practical technical solutions.
Responsibilities
  • ✓
    Build across the full stack - infra → backend → frontend
  • ✓
    Design solutions to real end-user problems
  • ✓
    Work directly with customers to understand needs
  • ✓
    Ship product improvements quickly and thoughtfully
Must have
  • ✓
    1–2 years software engineering experience
  • ✓
    Full stack capability
  • ✓
    Comfortable speaking with customers and users
  • ✓
    Strong problem-solving mindset
Nice to have
  • +
    Experience working in ambiguous environments
  • +
    Interest in AI-driven products
What we offer
🚀 Early-stage impact - what you build matters from day one
🤝 Real customer exposure - you'll be in the room
🤖 Opportunity to shape the future of AI in contact centres

Sound like
your kind of work?

Send us your CV and a note about what excites you about this space.

Email careers@rizal.co →