Your best agent,
beside every agent.
Answers, next best actions and writing support - in the agent's flow, grounded in your own content, and built for contact centres.
Starting from £2,500 per month
Take what your floor needs
Agent Assist is a range of offerings rather than one fixed product. Start with the one your floor needs most, add others when they earn their place, and run different combinations for different campaigns. They all share the same grounding in your knowledge base, your processes and your tone of voice, so they work together when you do run more than one. Below are the offerings in most demand today - if what you need is not here, it is usually something we can build.
A ChatGPT-style interface over your own content. Agents ask in plain English and get a direct answer with the source attached, so they can check it and quote it with confidence.
Assist reads the interaction as it unfolds and suggests the step that usually resolves it: the check to run, the offer that applies, the question that avoids a callback. The agent stays in control and decides.
Written contacts are checked before they send. Typos, unclear phrasing and off-brand tone are corrected in place, so quality in chat and email stops depending on who happens to be on shift.
One source of truth, always in sync
Connect Agent Assist directly to your existing LMS or knowledge base. Data syncs automatically so agents are always working from the latest version - no duplicate documents, no manual uploads, no drift. When your knowledge base changes, so does Agent Assist.
Answers in seconds, not minutes
Agents ask questions in plain English and get accurate, referenced answers instantly - drawing only on your own content. Every response cites its source so agents and managers know exactly where the information came from. Agents can rate answers up or down, creating a continuous improvement loop. No customer data is ever used for training.
Turn every question into an insight
Agent Assist captures every interaction and surfaces the patterns that matter. See which documents are most referenced, which agents ask the most questions, and - most valuably - which questions are going unanswered. Use these insights to close knowledge gaps before they become gaps in customer service.
Ready to put help where
the work happens?
Lookup, next best action and writing support - all grounded in your own content.
Book a demo