Your knowledge base,
finally answering back.
A ChatGPT-style interface for your knowledge base - giving agents instant, referenced answers in a way that's secure, compliant and built for contact centres.
Starting from £2,500 per month
One source of truth, always in sync
Connect Knowledge Assist directly to your existing LMS or knowledge base. Data syncs automatically so agents are always working from the latest version - no duplicate documents, no manual uploads, no drift. When your knowledge base changes, so does Knowledge Assist.
Answers in seconds, not minutes
Agents ask questions in plain English and get accurate, referenced answers instantly - drawing only on your own content. Every response cites its source so agents and managers know exactly where the information came from. Agents can rate answers up or down, creating a continuous improvement loop. No customer data is ever used for training.
Turn every question into an insight
Knowledge Assist captures every interaction and surfaces the patterns that matter. See which documents are most referenced, which agents ask the most questions, and - most valuably - which questions are going unanswered. Use these insights to close knowledge gaps before they become gaps in customer service.
Ready to give your agents
instant answers?
From knowledge base sync to actionable analytics - all in one platform.
Book a demo