It's time for superagents.
One loop across the contact centre agent lifecycle - recruit, train, assist, assure, repeat.
Starting from £2,500 per month
Four modules, one loop
Every module works on its own. Run more than one and they make each other better, each stage passing what it learns to the next.
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01
Recruitment
A branded jobs board, then AI that reads and ranks every CV and runs first-round interviews. You see every applicant, not the first twenty.
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02
Training
Agents practise voice, chat and systems against AI customers. Every attempt is scored, so readiness is measured rather than judged.
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03
Agent Assist
Lookup, next best action and writing support, live in the agent's flow. New starters reach competency sooner.
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04
Quality Assurance
Every interaction scored, not a two percent sample. Coaching gaps and compliance risks surface as they happen.
And what flows back
Real failures become simulation scenarios, so the next cohort practises what is actually going wrong on your floor.
Simulation and QA scores show where each agent is weak, so support narrows as they improve instead of prompting everyone the same.
Performance attached to people you hired shows which channels and assessment signals predict strong agents, and which predict churn.
CSAT up 10.3 points in four weeks
We built Digital Agent Assist with a support team on Zendesk. Every ticket now starts with the full picture, so agents reply with confidence and spend their time on the customer.
Read the case studyCSAT against the pre-launch baseline
Tickets analysed in five weeks
Agents using it weekly
Of the market price for equivalent solutions