Quality across
every interaction.
Post-interaction QA for voice, chat, email and support tickets. AI scores every interaction, not a sample.
Bring the transcripts you already produce, or pick an off-the-shelf provider and we connect to it. Transcription is usually the largest line in a QA bill, and you pay it at cost rather than paying us a margin on it.
We work with you to build what your operation actually runs on: actionable insights, tailored dashboards, escalation workflows and agent coaching. Included in the price above, not quoted as a separate project.
Beyond the score
Every interaction, not a sample
Calls, chat, email and tickets are all scored, so the patterns you act on are real rather than inferred from a handful of reviews.
Insight you can act on
Findings arrive as prioritised actions rather than a number on a dashboard - the process that keeps failing, the objection agents keep mishandling, the compliance step being skipped.
Escalations that route themselves
Risks and failures land with the right person through escalation workflows and review inboxes we build around how your operation already works.
Coaching grounded in evidence
Agent-level trends feed coaching plans, so the conversation is about specific behaviours on specific interactions rather than a general impression.
Ingest calls from any telephony platform
Connect directly to your existing telephony system at no integration cost. Rizal ingests calls from all major providers, transcribes them automatically and queues them for analysis shortly after each interaction completes.
Already have transcripts? Provide them directly and benefit from significantly reduced pricing - no re-transcription required.
Deploy into the geography of your choice. All data stays within your chosen region - no cross-border transfers, ever.
Configure your scorecard, AI does the rest
Non-technical users build quality scorecards directly in Rizal - no developer needed. Define questions, set weightings and flag any criteria as an auto-fail. The AI then evaluates every interaction against your scorecard automatically.
Beyond binary pass/fail, Rizal scores nuanced behavioural qualities like empathy, tone and clarity - giving a complete picture of each agent's performance, not just compliance.
100% coverage means more than a QA score
When you review every interaction, patterns that would never surface in a sampled review become visible. Rizal surfaces process failures, compliance gaps and coaching opportunities - turning QA data into real operational change.
Calls are analysed shortly after completion. Insights can be acted on immediately - closing the loop with the customer where needed, and routing targeted coaching directly to the agent.
Ready to review every
interaction?
From integration to first insight - up and running with zero onboarding cost.
Book a demo