Quality across
every interaction.
Post-interaction QA for voice, chat, email and support tickets. AI analyses every interaction - not just a sample.
Ingest calls from any telephony platform
Connect directly to your existing telephony system at no integration cost. Rizal ingests calls from all major providers, transcribes them automatically and queues them for analysis shortly after each interaction completes.
Already have transcripts? Provide them directly and benefit from significantly reduced pricing - no re-transcription required.
Deploy into the geography of your choice. All data stays within your chosen region - no cross-border transfers, ever.
Configure your scorecard, AI does the rest
Non-technical users build quality scorecards directly in Rizal - no developer needed. Define questions, set weightings and flag any criteria as an auto-fail. The AI then evaluates every interaction against your scorecard automatically.
Beyond binary pass/fail, Rizal scores nuanced behavioural qualities like empathy, tone and clarity - giving a complete picture of each agent's performance, not just compliance.
100% coverage means more than a QA score
When you review every interaction, patterns that would never surface in a sampled review become visible. Rizal surfaces process failures, compliance gaps and coaching opportunities - turning QA data into real operational change.
Calls are analysed shortly after completion. Insights can be acted on immediately - closing the loop with the customer where needed, and routing targeted coaching directly to the agent.
Watch QA in practice
See how Rizal's AI QA analyses post-interaction calls, scores them against your scorecard and surfaces actionable insights across your contact centre - automatically.
Ready to review every
interaction?
From integration to first insight - up and running with zero onboarding cost.
Book a demo