The future of
training is here.
AI-powered simulations for voice, chat, and system interactions - helping agents gain confidence before they engage with customers.
Starting from £2,500 per month
Ready before they go live
Practice without a live customer
Agents rehearse voice, chat and system handling against an AI customer, so their first real conversation is not their first attempt.
Trainers know where to spend their time
Every attempt is scored against your criteria, so trainers can see which agents and which behaviours need attention before go-live rather than discovering the gaps on the floor.
Readiness you can evidence
Competency is measured rather than judged, so sign-off means the same thing between one trainer and the next, and between one cohort and the next.
Repetition without the rota
Agents run a scenario as many times as they need without booking a trainer or pulling a colleague in to play the customer.
Build any scenario in seconds
Trainers define the simulation by describing the customer persona, their issue and any behaviours to watch for. The AI takes it from there - adapting in real time to the agent's responses, just as a real customer would. No scripting. No developer involvement. Just describe the scenario and go.
A safe environment that mirrors the real thing
Agents practise live conversations with a responsive AI customer - building confidence in handling objections, difficult emotions and process steps before they're ever on a real call. Alongside the simulation, agents navigate an exact replica of your CRM, building muscle memory for data entry without any risk to live records.
Instant, objective scoring on every attempt
When a simulation ends, the AI automatically evaluates the interaction against your predefined quality criteria. Each requirement carries its own weighting, and critical behaviours can be set as auto-fails - ensuring non-negotiable standards are always met. Training managers can use results to certify readiness, identify coaching gaps and store records directly in your LMS.
Watch the simulation in practice
See how Rizal's AI training simulator delivers realistic, pressure-tested interactions that build genuine competency - before agents ever take a live call.
Ready to accelerate
agent readiness?
From first simulation to LMS certification - all in one platform.
Book a demo